JefferyFoster
December 04, 2020
"Extremely happy with fabric collections…"
Extremely happy with fabric collections of a tailoring brand ... I am using only the best raw materials in the world, like Egyptian cotton ...
Marsha.Woods
January 10, 2020
"Website is Fine, Policy is Strange"
The website is very clean and very easy to browse. I've ran into no issues while shopping and my order went through fine. They also ship and deliver very fast and require signature confirmation so your item doesn't get lost or stolen. However:
1. You can't return online purchases to the store. You'd have to ship the items back. That's not too bad since the returns are free.
2. Their policy page doesn't explain that returning items to a store isn't possible. I know most people would think "well if it doesn't say it, then it doesn't work", but it's always better to be sure.
3. Their store locator contains outdated stores and numbers. I've tried to call two locations nearby me and both don't exist anymore.
Overall, I felt like they could've explained things better on the website. They provide a sizing chart for all items but then state that the items fit in standard Italian size at the same time. I have no idea how to reference that. I ended up buying a top that's my usual USA size they listed but it was too big. That's why I had to make the return. Unfortunately, I have to mail it back. Make sure you keep the box and original packaging in-case your item doesn't work out. I almost threw out the shipping box thinking I could return it in-store.